5 Year Promise Full T&Cs

 

Chevrolet UK 5 Year Promise Terms & Conditions

The Chevrolet 5 Year Promise is made up of the following elements:

1. 5 Years Warranty

2. 5 Years MOT Test Warranty

3. 5 Years Free Servicing

4. 5 Years Health Check

5. 5 Years Roadside Assistance

This document provides details of all of the main terms and conditions for each of the elements of the 5 Year Promise, and provides information as to who to contact regarding each element of the programme.

1. Warranty

A. Chevrolet Vehicle Manufacturer’s Warranty (3 years 60,000 miles)

Chevrolet UK warranty covers parts failing due to faults in materials and workmanship at the time of manufacture. Under this warranty Chevrolet will replace or repair any parts of a new Chevrolet which are found to have such faults when the vehicle is used in normal conditions. The customer will not have to pay for any warranty repairs.

This warranty does not affect the vehicle owner’s other legal rights. The following conditions apply to this warranty.

1. Warranty period

The warranty period begins on the date the vehicle is first sold or registered, whichever is earlier. The date the

warranty ends depends on the type of warranty as shown below.

• New vehicle warranty

All new Chevrolet vehicles sold in the UK by Chevrolet UK Ltd. have a warranty which covers faulty parts,

materials or workmanship at the time of manufacture.

All new Chevrolet vehicles sold in the UK by Chevrolet UK Ltd. are covered by a three-year or 60,000 mile

warranty, whichever happens first, but the mileage limit will not be applied for the first 24 months.

• Anti-perforation warranty

All new Chevrolet vehicles sold in the UK by Chevrolet UK Ltd. have an anti-perforation warranty which covers

holes in body panels caused by rust. It does not cover surface rust (caused by stone chips or scratches in the

paint, for example) or rust on any other part of the car, such as the exhaust system.

This warranty lasts for six years.

• Paintwork warranty

All new Chevrolet vehicles sold in the UK by Chevrolet UK Ltd. have a paint surface warranty which covers faulty paintwork at the time of manufacture. This warranty covers any problems with the paintwork which happen through normal use and are caused by faulty material or workmanship.

The warranty does not cover damage such as stone chips, scratches and bird lime damage.

This warranty lasts for three years.

Parts and Accessories Warranty

All Chevrolet parts supplied by Chevrolet UK Ltd and fitted under the terms of the new vehicle warranty are

covered for the remaining part of the new vehicle warranty (3 years/60,000 miles from first registration).

All parts and accessories purchased from Chevrolet UK Ltd benefit either from a 24 month unlimited mileage

warranty or until the new vehicle warranty expires, whichever is the longer. Warranty cover starts on the date

the vehicle owner buys the part or accessory or have it fitted, whichever happens first. This warranty does not cover parts and accessories unless they have been approved by Chevrolet and installed by a Chevrolet Authorised Repairer.

2. What is covered

A Chevrolet Authorised Repairer will repair or replace faulty Chevrolet parts within the warranty period. The vehicle owner will not have to pay for these warranty repairs.

3. What is not covered

The Chevrolet warranties do not cover the following :

• Damage, faults or failure caused by:

o an accident or another external cause;

o misuse or neglect;

o repairs which are not carried out properly or replacement parts not installed by a Chevrolet Authorised

Repairer;

o fitting parts or accessories that have not been approved by Chevrolet;

o using any fuel or fluids other than those recommended for the vehicle;

o altering the vehicle from the specification at manufacture; or

o environmental conditions such as industrial fallout, salt and storm damage.

• Normal wear and tear, and parts normally replaced or adjusted as part of the Chevrolet service schedule.

• Any vehicle on which the mileage has been changed or on which the actual mileage cannot be checked.

• Any vehicle has been used for racing, rallying or other competitive purposes.

• Any vehicle for which the vehicle owner cannot provide proof of warranty cover.

Indirect loss and expenses such as loss of use, hotel costs, vehicle rental, other travel costs and loss of pay.

Chevrolet may change the cars they produce. This does not mean that Chevrolet must make similar changes to cars

already produced.

4. Tyre warranty

The tyres installed on new Chevrolet vehicles are guaranteed by the tyre manufacturers, not by Chevrolet.

5. Transferring the warranty

The warranty can be transferred to a new owner through the sale of the vehicle via either a Retailer or private sale. For details of how to transfer the ownership of the 5 year promise please refer to “Change of Ownership” at the back of this document.

The 5 year promise transfer is subject to an administration fee of £15 plus VAT if transferred through a Retailer or £25 if the vehicle is sold privately.

The warranty cannot be transferred to another vehicle.

6. Chevrolet’s responsibilities

Chevrolet will repair manufacturing faults free of charge during the warranty period. Please remember the difference

between 'faults' and 'damage'. Faults are covered because as the manufacturer we are responsible.

7. Customer responsibilities

Chevrolet have no control over damage caused by things like a crash, misuse and poor maintenance. Repairs of this

nature are the vehicle owner’s responsibility.

The warranty does not cover damage which happens after the vehicle is delivered to the vehicle owner.

Anti-perforation (rust-through) warranty

The anti-perforation warranty covers holes in body panels caused by rust. This warranty lasts for six years.

It does not cover surface rust (caused by stone chips or scratches in the paint, for example) or rust on the

exhaust system. The following conditions apply to this warranty and are the vehicle owner’s responsibility.

o The vehicle owner must have the vehicle inspected once a year by a Chevrolet Authorised Repairer. The inspection will be recorded by the Authorised Repairer at the time it is carried out.

o If a claim is made under this warranty, the vehicle owner must provide proof that the yearly body inspection has been carried out. It is the vehicle owner’s responsibility to ensure that the vehicle service records are maintained.

If the Chevrolet Authorised Repairer tells the vehicle owner that the paintwork or body of the vehicle is damaged, the vehicle owner must arrange and pay for any necessary work.

Any paint or bodywork repairs must be carried out using Chevrolet approved repair methods.

Vehicle alteration

The warranty does not cover alterations to the vehicle or failure of parts caused by alterations. For example,

the warranty does not cover accessories such as sunroofs, towbars and air conditioning systems, unless they

have been approved and fitted by Chevrolet.

Servicing and maintenance

The vehicle owner is responsible for maintaining the vehicle and having it serviced according to the scheduled maintenance service for the vehicle as outlined in this booklet. The vehicle owner should keep proof that the vehicle has been properly maintained.

The warranty will not provide cover if any fault with the vehicle is caused as a result of poor maintenance. Chevrolet

recommend that maintenance should be carried out by a Chevrolet Authorised Repairer using

genuine Chevrolet parts. The free services provided by the Chevrolet 5 Year Promise must be carried out by a Chevrolet Authorised Repairer using

genuine Chevrolet parts.

The maintenance service described in this booklet and the Owner’s Manual should be performed more often

if the vehicle is driven in severe conditions such as very dusty areas or extremely high or low temperatures. In

these severe conditions, the vehicle owner should check the engine oil level every day and check the engine coolant and fan belt regularly. Please see the Owner's Manual for more details.

The warranty cover extends to Europe and the warranty work can be carried out in the below listed European countries.

The warranty cover in Europe is the same as for the country that the vehicle is sold. If the country is not listed

below, please contact the country organization for information when traveling abroad. If the vehicle owner is travelling within Europe, it is important that they take their documentation with the stamp and signature of the selling Distributor it is proof that their car has warranty cover.

Countries: ALBANIA, AUSTRIA, BELGIUM, BOSNIA-HERZEGOVINA, BULGARIA, CROATIA, CYPRUS, CZECH

REPUBLIC, DENMARK, ESTONIA, FINLAND, FRANCE, GERMANY, GREECE, HUNGARY, ICELAND, IRELAND, ITALY, LATVIA, LITHUANIA, LUXEMBURG, MACEDONIA, MALTA, NETHERLANDS, NORWAY, POLAND, PORTUGAL, ROMANIA, SERBIA-MONTENEGRO, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, SWITZERLAND, TURKEY, U.K.

The vehicle owner needs to be aware of any legal requirements in the countries they are travelling through. For example, many European countries require that they carry a warning triangle. Some countries have strict laws on the fitting of bicycle racks and other accessories. Most left hand drive countries require the vehicle owner to modify the headlamp beam settings.

 

B. Chevrolet 3-5 Year Extended Warranty (3 – 5 years 100,000 miles)

After the expiry of the manufacturer’s warranty the extended warranty provided by Chevrolet UK Ltd and administered by Car Care Plan trading as Chevrolet Warranty Administration Services, incepts and provides cover until the vehicle is 5 years of age or has travelled 100,000 miles whichever occurs first. Detailed below are the terms and conditions relating to the extended warranty.

Definitions

The Company

Chevrolet UK Ltd., UK1-101-135,

Griffin House

Osborne Road, Luton,

Bedfordshire LU1 3YT.

The Administrator

Chevrolet Warranty Administration Services,

Jubilee House,

5 Mid Point Business Park,

Thornbury, West Yorkshire BD3 7AG.

The Vehicle Owner

The person as named on the welcome pack and/or such other subsequent purchaser to whom the benefit of the warranty is validly transferred.

Component Failure

The actual failure owing to unforeseen circumstances, of the parts listed in the What Is covered section of the extended warranty section of this document.

Geographical Limit

The United Kingdom which includes England, Scotland, Wales, Northern Ireland, the Channel Islands and the Isle of Man.

The Vehicle

The Chevrolet vehicle covered by the 5 Year Promise.

Europe

Countries which are members of the European Union or EFTA (European Free Trade Association)

1. What is covered

The Chevrolet 5 Year Extended Warranty covers all mechanical and electrical components against breakdown on the vehicle, except those components which are listed below.

2. What is not covered

Whilst the vehicle has a high level of warranty cover, there are certain items which this warranty specifically does not cover and this includes, but is not limited to, the following:

• Body components such as handles, strikers, hinges or any component which may require adjustment from time to time.

• Body panels, paintwork, all brightwork, exterior trim and glass.

• Interior trim including seat belts, pre-tensioners, seals and weather strips.

• Recharging of the air conditioning unit, owing to natural depletion of the refrigerant.

• Renewal of brake components due to wear and tear or constant use of the brakes.

• Renewal of any clutch components due to incorrect adjustment, misuse or wear and tear.

• Contaminated or incorrect fuel: The clearing of fuel lines, filters, injection systems, pumps and the replacement of catalytic convertors damaged from the use of contaminated or incorrect fuel.

• Batteries, bulbs, exhaust systems, water ingress (including damage to covered parts caused by water), wiper blades, wheel balancing and alignment; wheels and tyres.

• External oil leaks (unless it requires the removal of a major component e.g. engine, gearbox, rear axle), lubricants, filter elements and any damage caused by frost or lack of anti-freeze, impact, accident or negligence.

• Traffic management system, satellite navigation system, telephone, TV and associated equipment of all types.

• The gradual reduction in operating performance (wear and tear) due to the age and mileage of the covered vehicle. Service items including, but not limited to oil filters, lubricants, spark plugs, anti-freeze and other fluids unless the replacements are required because of the failure of a covered component.

The Company’s Liability Eligibility

This warranty is only available for brand new Chevrolet vehicles first registered within the promotional period.

Maximum Claim Limit

Any individual claim up to the purchase price of the vehicle as displayed on the vehicle sales invoice.

The sum of all claims shall not exceed the purchase price of the vehicle as displayed on the vehicle sales invoice.

Warranty Period

The warranty cover incepts at the expiry of the manufacturer’s warranty (3 years/ 60,000 miles) and the warranty cover expires five years from the date of first registration of the vehicle or 100,000 miles, whichever occurs first.

3. How to claim

This process applies once the vehicle is over 3 years or 60,000 miles, please refer to the service booklet for the manufacturer’s warranty period.

1. Should it be necessary to make a claim, take the vehicle and the warranty documents to the Retailer who supplied the vehicle or any other Chevrolet Retailer. The Retailer will process the claim on the vehicle owner’s behalf.

2. Should it be necessary to make a claim at a non-Chevrolet outlet, the following procedure must be adhered to: Telephone approval must be obtained before work commences (the repairer may do this for the vehicle owner) and this is obtained by contacting Chevrolet Warranty Administration Services on 0844 573 8043 quoting the following details;

• Warranty type and number

• Vehicle registration number

• Date of failure

• Mileage at failure

• Service history

• An estimate of repairs detailing parts and labour

If the claim is accepted and the repair is authorised, the repairer should:

Make a note of the claim number given by Chevrolet Warranty Administration Services.

Complete the authorised repair.

Please Note: Repairs must not be commenced until the claim has been accepted and the repairs authorised by Chevrolet Warranty Administration Services.

To establish the liability on behalf of the Company, Chevrolet Warranty Administration Services reserves the right to examine the vehicle and subject the damage to expert assessment.

On occasions the vehicle owner may be required to provide the warranty booklet and service receipts.

Important

On completion of repairs, all invoices must be made out to Chevrolet UK Ltd. and posted to:

Chevrolet Warranty Administration Services

Jubilee House

5 Mid Point Business Park

Thornbury

West Yorkshire

BD3 7AG

Tel: 0844 573 8043

Fax: 0844 573 8108

On receipt of the invoice, payment will be made subject to the terms and conditions of this warranty having been adhered to. Should a balance be due, this is to be paid directly to the retailer by the customer.

For claims contact 0844 573 8043.

4. Using the Chevrolet Extended Warranty whilst abroad

The Chevrolet Extended Warranty is valid anywhere in the UK, which includes England, Scotland, Wales, Northern Ireland, the Channel Islands and the Isle of Man.

The warranty is also valid whilst the vehicle is outside the United Kingdom for up to a total of 60 days per annum subject to the following:

The repair must be carried out in Europe (as detailed in the definitions section of the extended warranty)

The Company will not pay more than the equivalent United Kingdom warranty rate for labour charges and manufacturer’s warranty prices for parts at the date of the claim. In Europe, the vehicle owner can authorise repair work. Chevrolet Warranty Administration Services will pay the vehicle owner in pounds sterling at the rate of exchange prevailing for the relevant currency at the time of failure, on receipt of a bona fide invoice. (Payment will be made for covered components only).

All claims for reimbursement must be forwarded to Chevrolet Warranty Administration Services at the address as detailed in the How to claim section and supported by all relevant and valid receipts/invoices.

5. Transfer of Warranty

The warranty can be transferred to a new owner through the sale of the vehicle via either a Retailer or private sale. For details of how to transfer the ownership of the 5 year promise please refer to “Change of Ownership” at the back of this booklet.

The 5 year promise transfer is subject to an administration fee of £15 plus VAT if transferred through a Retailer or £25 if the vehicle is sold privately.

The warranty cannot be transferred to another vehicle.

6. Terms and Conditions

Please take time to read the following conditions, which are an important part of the extended warranty.

1. Warranty Holder

The warranty holder is the only person who is entitled to make a claim under this warranty.

2. Vehicle

Any claim under this warranty must relate to the vehicle described in the Chevrolet 5 Year Promise Welcome pack.

3. Warranty Period

The warranty period starts at the expiry of the manufacturer’s warranty (3 years/ 60,000 miles) and expires five years from the date of first registration of the vehicle or 100,000 miles, whichever occurs first.

4. Authorisation

A repair must not be carried out without prior authorisation from the Administrators, with the exception of a repair completed in another country, which may be authorised by the warranty holder.

5. Payment for Repairs

When a repair is undertaken by a Chevrolet retailer, they will obtain prior authorisation from the Administrators and will invoice the Administrator for all valid repairs.

6. List Prices

The Company will not pay more than the Warranty price for parts, Warranty labour rates and labour times as published by Chevrolet UK Ltd. The vehicle owner needs to bear this in mind if they authorise a repair overseas.

7. Invoices to Support Claims

All claims must be supported by a VAT invoice.

8. Repair/Replacement of Parts

The Company’s obligations under the warranty are limited to repairing or replacing (at it’s discretion) any part(s) which prove to be defective.

9. Service Record and Receipts

If the vehicle owner makes a claim, our Administrators will be entitled to check the Vehicle Service History to confirm that the vehicle has been serviced regularly, (see Condition 13). In case this is stolen or mislaid, the vehicle owner should also retain the service receipts. The Administrator may ask to see these in the unlikely event that the condition of the vehicle does not appear to correspond with the Vehicle Service Schedule.

10. Inspection of Vehicle and Parts

The Administrator reserve the right to inspect the vehicle before authorising repairs and may also arrange for parts to be examined by an expert. The Repairer may be asked to ensure that any faulty part is retained for our inspection following a repair.

11. Dismantling of the Vehicle

If any part of the vehicle is dismantled to investigate a problem and it is found that the problem is not covered by this warranty, the vehicle owner will be responsible for any costs incurred.

12. Warranty Cover

This warranty covers components to the vehicle, as specified in the What is covered section of the Extended Warranty. It does not cover any other loss or damage, even if caused by a covered component.

13. Servicing

To ensure that the vehicle is maintained in good condition, it should be serviced in accordance with the manufacturer’s recommendations. If it is not, the Administrator cannot be held responsible for any faults it may develop. For this warranty to remain valid each service must be completed within 1,000 miles of the mileage recommended by the manufacturer or within four weeks of the recommended time period, whichever occurs first.

14. Design Faults and Recalls

Any damage to parts which are being recalled by the vehicle’s manufacturer or which have inherent design faults are not covered by this warranty.

15. Modification to the Vehicle

In the event that a modification, which was not approved by the Administrator, contributes to a fault, the Administrator reserve the right to reject any claim the Retailer or Repairer may wish to make in relation to that fault.

16. Exclusions

This warranty does not cover:

a) Any repairs or refurbishment of the vehicle whilst held in Retailer ownership / stock.

b) Any loss, damage or failure that occurs while the vehicle is outside the geographical territories detailed on page 9 of this booklet.

c) Any defect or other loss which has been caused or worsened by the effects of nuclear fuel or nuclear waste, either through direct contact or through exposure to levels of radiation which exceed those permitted in current legislation.

d) The gradual reduction in operating performance commensurate with the age and mileage of the vehicle. This includes but is not limited to:

i) The gradual loss of engine compression necessitating the repair of valves or rings,

ii) Gradual increase in oil consumption owing to normal operating functions.

e) Any loss, damage or failure, which is said by a qualified engineer appointed by the Company to have existed before the start of the warranty.

f) Any liability for death, bodily injury or damage to other property or any loss caused directly or indirectly by the claim or event which gives rise to a claim under this warranty.

g) Any damage which is due to any type of accident or any act of omission that is negligent or against the law.

17. False Claims

If the vehicle owner makes a false claim under this warranty, they will forfeit all benefits and the warranty will be cancelled.

18. Other Warranties and Insurance

The vehicle owner must not use this warranty to recover costs that are covered by another warranty or an existing insurance policy. This includes the 3 year/60,000 mile manufacturer’s warranty.

19. Legal Proceedings

Following the acceptance of any claim under this warranty, the Administrator will have the right to conduct legal proceedings or enter into formal arbitration on the vehicle owner’s behalf. In doing so, the Administrator will be entitled to take action in the vehicle owner’s name. The cost of the action will be our responsibility, unless the vehicle owner has agreed in writing to an alternative arrangement. The Administrator will be entitled to any compensation and/or indemnity benefit obtained through these proceedings, to the extent that these relate to costs or potential liabilities covered by the warranty. The Administrator will also be entitled to the costs of our action, if they are assigned to the vehicle owner.

20. Warranty Cancellation

This warranty will automatically be cancelled without compensation in any of the following circumstances:

a) If the vehicle is a public service vehicle e.g. Police, Ambulance, Fire;

b) If the vehicle is driven in any competitive motoring event;

c) If the speedometer of the vehicle is altered, disconnected or interfered with in any way, unless it is faulty. (Faulty speedometers may be repaired or replaced but only by an approved retailer.)

d) If a vehicle is used as a driving school vehicle, taxi or used for hire or reward.

21. Invoices

Invoices for repairs should be made out to Chevrolet UK Limited, who is responsible for all properly invoiced costs covered by this warranty.

22. Administrators

Chevrolet Warranty Administration Services is authorised by Chevrolet UK Limited to act as their Administrators in relation to this warranty. All claims and correspondence should be submitted to them at the address detailed in the How to claim section of this booklet.

23. Refunds

As this is a complimentary warranty no refunds are available.

Complaints and Arbitration

How to make a complaint

We hope that all customers will be pleased with the service we provide. In the unlikely event of a complaint, you should contact the administrator in the first instance on 0844 573 8043.

If you wish to put your complaint in writing, please write to:

The Administration Manager,

Chevrolet Warranty Administration Services,

5 Mid Point Business Park, Thornbury,

West Yorkshire BD3 7AG.

This product conforms to the Motor Industry Code of Practice for Vehicle Warranty Products. In addition to your statutory rights, should you remain dissatisfied with our decision you may refer the dispute to the Motor Industry Codes Advisory and Conciliation Service.

Consumer Advice line 0800 692 0825.

www.motorindustrycodes.co.uk

Code Advisory and Conciliation Service,

Motor Industry Codes, PO BOX 44755,

London SW1X 7WU.

This product conforms to the Motor Industry Code of Practice for Vehicle Warranty Products. For more information on the Code and what it means for you please visit: www.motorindustrycodes.co.uk

 

2. MOT Test Warranty

The Chevrolet MOT Test Warranty provides cover for the first 3 MOT tests that occur before the vehicle is 5 years old. The MOT Test Warranty is administered by Car Care Plan.

The Chevrolet MOT Test Warranty ensures that should the vehicle fail its MOT test, it will be covered for almost all faults identified as part of the MOT inspection up to a maximum amount/liability of £750 per claim (including VAT).

This Chevrolet MOT Test Warranty only applies provided the MOT Test falls due and is completed during the period of cover provided by the Warranty package. Only three Chevrolet MOT Test Warranty claims are permissible during the duration of the Chevrolet 5 Year Promise Package.

Definitions

The Company

Chevrolet UK Ltd., UK1-101-135,

Griffin House

Osborne Road, Luton,

Bedfordshire LU1 3YT.

The Administrator

Chevrolet Warranty Administration Services,

Jubilee House,

5 Mid Point Business Park,

Thornbury, West Yorkshire BD3 7AG.

The Vehicle Owner

The person as named on the welcome pack and/or such other subsequent purchaser to whom the benefit of the warranty is validly transferred.

The Vehicle

The Chevrolet vehicle covered by the 5 Year Promise.

Warranty Cover

MOT Test warranty provides indemnity against the cost of repair to any components previously listed under ‘What is covered’ which are deemed necessary in the event of the insured vehicle failing its annual MOT test, and being issued a ‘Notification of a Refusal to Issue an MOT Test Certificate’ (VT30) during the period of cover.

Accidental damage is not covered under this MOT Test Warranty. This MOT Test Warranty only applies provided that the MOT test falls due, and is completed, during the period of cover.

Period of Cover

The MOT Test Warranty will commence when the vehicle is two years eleven months old and will expire when the vehicle is five years old or 100,000 miles whichever occurs first. Only three MOT tests are covered by the MOT Test Warranty.

1. What is covered?

MOT Test Warranty covers those items listed below for repair or replacement providing that they are cited on the Notification of Refusal to Issue an MOT Test Certificate (VT30).

• Lighting and equipment: Lamps, reflectors, indicators and bulbs are covered for failure due to: breakage, discolouration, misalignment, water ingress and corrosion.

• Steering and suspension: Manual and power steering units, suspension drag links, track rods/ends, shock absorbers, road springs, wishbones, swivel joints, mountings, sub-frames and wheel bearings are covered for failure due to: wear, seizure, leakage and insecurity.

• Braking system: Brake master cylinder, wheel cylinders, callipers, discs, drums, load compensator, ABS modulator/sensors/computers, brake pipes, hoses and cables are covered for failure due to wear, leakage, seizure, splits/cracks, corrosion and adjustment.

• Seat belts: Mountings, belts, retractors and buckles are covered for failure due to wear, non-function and insecurity.

• General:

• Fuel system: Fuel injection system, fuel ECU are covered for failure to meet MOT exhaust gas emission standards (actual tuning and adjustments or damage caused by contaminated and inappropriate fuel are not covered under this section).

• Driver’s view: Windscreen wiper arms and blades (excluding motor) and washer motors.

• Mirrors: Covered for insecurity and discolouration

• Horn: Covered for insecurity and electrical failure

• Number plates: Covered for insecurity and discolouration

2. What is not covered

Please note that MOT Test Warranty does not cover the following:

Accidental, malicious or impact damage; neglect or wear and tear reported during the vehicle’s previous service; tuning or adjustments to the fuel system; tyres, wheels, exhaust systems, catalytic converters, glass and bodywork/chassis; any modifications that have been made to the vehicle; legal items; advisory items; routine service items such as oil filters, lubricants, fluids, spark plugs; the cost of the MOT test or re-test;; car hire; any other component not listed under ‘What is covered’ of the MOT Test Warranty. The MOT Test Warranty doesn’t apply in the Channel Islands.

Please note that in N Ireland the MOT Test Warranty will only apply to the 4th and 5th year MOT Tests.

3. Terms and Conditions

a) This cover only applies to Chevrolet vehicles.

b) MOT Test Warranty is subject to maximum claims liability of £750 per claim (incl VAT). There is a maximum of 3 claims within the warranty period, one for each of the MOT Tests.

c) Any exploratory dismantling charges will only be reimbursed as part of a valid claim. It is the responsibility of the vehicle owner to authorise dismantling and to pay the charges if such dismantling proves that the failure is not the responsibility of this warranty. Chevrolet Warranty Administration Services reserve the right to subject the failed parts to expert examination.

d) This Company will not be liable in respect of any claim covered by any other existing warranties or policies.

e) The reimbursement this warranty provides will not be more than Chevrolet’s warranty price for parts. Labour costs that are necessary to repair or replace those parts will be reimbursed at the Chevrolet Authorised Repairer’s warranty labour rate. The actual repair times will be limited to those recommended by Chevrolet.

f) The Company shall not be liable for any statement or representation, written or verbal (by whomsoever made), which contradicts the Terms and Conditions of this Warranty, unless such statement or representation is supported in writing by the Administrator on their behalf.

g) All Claims must be supported by a VAT receipted invoice from The Chevrolet Retailer.

h) Failure to comply with the manufacturer’s service schedule may invalidate this Warranty.

i) A maximum allowance of 1,000 miles either side of the stipulated service mileage or four weeks either side of the stipulated time period is permitted.

j) The vehicle must be serviced to comply with the manufacturer’s service requirements. Failure to do so may invalidate the claim.

k) If any claim is fraudulent in any respect all benefits under this Warranty will be forfeited. No refunds will be made in such a case.

l) As this is a complimentary warranty no refunds are available.

4. Jurisdiction Clause

Any dispute concerning this MOT Test Warranty will be decided by the application of English Law.

5. Exclusions

This warranty does not cover the cost of repair and/or replacement and/or alteration to the vehicle where:

1. The conditions of the Warranty have not been complied with.

2. The vehicle is held in Retailer ownership / stock.

3. Components:

a. have been improperly repaired; or

b. have been modified from the manufacturer’s specification; or

c. have been excluded under components cover; or

d. not fitted as part of the original build specification, or

e. have not been approved by the vehicle manufacturer; or

f. have not been cited as failed on the ‘Notification of a Refusal to Issue an MOT Test Certificate’ (VT30) but are replaced during the course of repair; or

g. have been cited as advisory items on the ‘Notification of a Refusal to Issue an MOT Test Certificate’ (VT30); or

h. have failed as a result of corrosion with the exception of lighting and signal equipment.

4. The fault arises directly or indirectly from, or is contributed to by:

a. frost damage

b. any type of accident

c. misuse

d. neglect

e. failure to maintain or take preventative steps

f. an act or omission on the vehicle owner’s part which is wilful, unlawful or negligent

g. the subject of a manufacturer’s safety recall campaign.

5. The vehicle has been used:

a. for competition

b. for racing

c. for pace making

d. for hire or reward

e. for off road use

f. for short term self drive contract

g. as a taxi

h. as a despatch or delivery courier

i. by a driving school.

6. Repairs, replacements or alterations that have not been previously authorised by the Administrator.

7. The cost of repairs, which are above the maximum claim liability stipulated.

8. Mechanical breakdown, howsoever it may occur, where the fault(s) originate during the manufacturer’s warranty period, are excluded.

9. Claims for repair, replacement or alterations are not made in accordance with the claims procedure outlined in this booklet.

10. This Warranty does not cover the cost of:

a. MOT test and/or MOT re-test

b. Any other repair not listed in the ‘What is Covered’ section of the MOT Test Warranty.

11. Any parts which have not actually failed, which are replaced or reported during routine servicing and/or repair of other parts which have failed.

6. Territorial Limits

The Chevrolet 5 Year MOT Test Warranty is valid anywhere in the UK, which includes England, Scotland, Wales, Northern Ireland, and the Isle of Man.

7. Transfer of Warranty

The warranty can be transferred to a new owner through the sale of the vehicle via either a Retailer or private sale. For details of how to transfer the ownership of the 5 year promise please refer to “Change of Ownership” at the back of this booklet.

The 5 year promise transfer is subject to an administration fee of £15 plus VAT if transferred through a Retailer or £25 if the vehicle is sold privately.

The warranty cannot be transferred to another vehicle.

8. Claims Procedure

How to Claim

• When the MOT test is due, the vehicle needs to be booked into a Chevrolet Retailer

• If the vehicle fails its MOT test, the Chevrolet Retailer will issue a VT30 form

• The vehicle owner needs to hand over the MOT Test Warranty booklet. The Chevrolet Retailer will then deal with the claim on the vehicle owner’s behalf

The Retailer will then take responsibility for establishing that the parts involved in the repair, deemed necessary by the ‘Notification of a Refusal to Issue an MOT Test Certificate’ (VT30) are covered by this MOT Test Warranty. The Chevrolet Retailer is responsible for obtaining prior authorisation from Chevrolet Warranty Administration Services’ Claims Department who will handle the claim on behalf of the Company.

Claims Department Number: 0844 573 8043.

No repairs are to be commenced until authorisation is given.

Claims Procedure

When and if, the vehicle is granted an MOT test certificate (VT20) the Chevrolet Retailer must forward a copy of a completed;

• Repair invoice – made out to Chevrolet UK Limited c\o Chevrolet Warranty Administration Services

• The ‘Notification of a Refusal to Issue an MOT Test Certificate’ (VT30) to:

Chevrolet Warranty Administration Services,

Jubilee House,

5 Mid Point Business Park,

Thornbury,

West Yorkshire, BD3 7AG

On behalf of the Company, Chevrolet Warranty Administration Services reserves the right to examine any vehicle and subject the parts being repaired to expert assessment before the commencement of any repairs.

Note: Claims documentation must be received by the claims department within 30 days of the date of completion of the repairs otherwise they cannot be accepted.

 

Complaints and Arbitration

We hope that all customers will be pleased with the service we provide. In the unlikely event of a complaint, you should contact the administrator in the first instance on 0844 573 8043.

If you wish to put your complaint in writing, please write to:

The Administration Manager,

Chevrolet Warranty Administration Services,

5 Mid Point Business Park, Thornbury,

West Yorkshire BD3 7AG.

This product conforms to the Motor Industry Code of Practice for Vehicle Warranty Products. In addition to your statutory rights, should you remain dissatisfied with our decision you may refer the dispute to the Motor Industry Codes Advisory and Conciliation Service.

Consumer Advice line 0800 692 0825.

www.motorindustrycodes.co.uk

Code Advisory and Conciliation Service,

Motor Industry Codes, PO BOX 44755,

London SW1X 7WU.

This product conforms to the Motor Industry Code of Practice for Vehicle Warranty Products. For more information on the Code and what it means for you please visit: www.motorindustrycodes.co.uk

3. 5 Year Servicing

 

• Servicing is available for the first five years or 50,000 miles, whichever happens first.

• Servicing can only be carried out by a Chevrolet Authorised Repairer in the UK.

• The servicing package covers parts and labour for the standard services as set out in the service guide.

• Services must be carried out according to Chevrolet’s main service schedule.

The servicing package does not cover the following:

• Servicing or repairs outside mainland Britain (Including Northern Ireland and Channel Islands)

• Tyres and certain wearing parts which do not form part of the servicing schedule.

• Damage, faults or failure caused by:

o An accident or another external cause.

o Misuse or neglect.

o Repairs which are not carried out properly or replacement parts not installed by a Chevrolet Authorised Repairer.

o Fitting parts or accessories that have not been approved by Chevrolet.

o Using any fuel or fluids other than those recommended for the vehicle.

o Altering the vehicle from the specification at manufacture.

o Environmental conditions such as industrial fallout, salt and storm damage.

o Any vehicle on which the mileage has been changed or on which the actual mileage cannot be checked.

o Any vehicle that has been used for racing, rallying or other competitive purposes.

 

4. 5 Years Annual Vehicle Health Check

All participating Chevrolet Retailers will provide a Vehicle Health Check in each of the first 5 years after first registration. Only the vehicle check is covered. Any replacement of damaged or worn parts identified in the check are not covered, unless they are covered by the other elements of the 5 Year Promise.

 

5. 5 Years Roadside Assistance

Chevrolet U.K. Limited employs the services of the Automobile Association; the UK’s leading breakdown assistance organisation, to provide the vehicle owner Chevrolet Roadside Assistance, our fully comprehensive roadside assistance package, available 24 hours a day, every day of the year.

The breakdown services available through Chevrolet Roadside Assistance are provided under the terms and conditions detailed within this document. Chevrolet Roadside Assistance is only available in connection with the Chevrolet vehicle to which it relates.

The period of cover is for 5 years and will commence from the date of registration of the vehicle.

These terms and conditions are valid for the vehicle purchased by the vehicle owner, and they have met the requirements of the Chevrolet Roadside Assistance programme.

 

This section sets out the terms of Chevrolet Roadside Assistance. Cover is underwritten by the Automobile Association Limited except for Relay Plus, which is underwritten by Acromas Insurance Company Limited. Acromas Insurance Company Limited is authorised and regulated by the Commissioner of Insurance, Financial Services Commission, Gibraltar and regulated by the Financial Services Authority, United Kingdom. Acromas Insurance Company Limited is a member of the Association of British Insurers. Registered office: Acromas Insurance Company Limited, 57-63 Line Wall Road, Gibraltar. Registered Number 88716 (Gibraltar). UK branch address: Acromas Insurance Company Limited, Enbrook Park, Folkestone, Kent, CT20 3SE.

1. Contents

Useful contact numbers

Introduction

Compliments and Complaints procedure

Definitions

Vehicle type, weight and size restrictions

Vehicle Owner Data

UK Breakdown Assistance Services:

A. Roadside Assistance

B. Home Start

C. Relay

D. Relay Plus

General Terms of Chevrolet Roadside Assistance UK Cover

AA Company Details

2. Useful Contact Numbers

The vehicle owner needs to dial the number below for the service that they require.

UK Breakdown Assistance: 0800 06 05 04

 

Chevrolet Roadside Assistance provides cover for the Eligible Vehicle regardless of who is driving, provided the vehicle is within the specified limits.

The terms and conditions of Chevrolet Roadside Assistance, as set out in this booklet, are correct at time of going to print but may change during the period of cover.

3. Right to Cancel

The 5 year Roadside Assistance is provided free of charge, and therefore the vehicle owner will not be entitled to any refund.

4. Compliments and Complaints procedure

If the vehicle owner has either a compliment or a complaint, the AA really wants to hear from them. The AA welcome customer comments as they give the AA the opportunity to put things right and to improve Chevrolet Roadside Assistance service.

Please phone the AA on: 0845 607 6727

Text phone users can ring: 0845 850 1207

Or write to:

Customer Support

AA, Fanum House

Basingstoke

Hampshire RG21 4EA

Fax: 01256 492306

E-mail: CustomerSupport@theAA.com

If the vehicle owner is refused service by the AA, either in whole or in part, they have the right to an explanation from the AA in writing.

It is our policy to acknowledge any complaint within five working days, advising the vehicle owner of who is dealing with their concerns and attempt to address them. If our investigations take longer, a full response will be given within 20 working days or an explanation of the AA’s position with timescales for a full response.

If the vehicle owner wishes to make a complaint in relation to Relay Plus Cover , they can contact the Managing Director of Automobile Association Underwriting Services Limited using the address given above. If, in regard to Relay Plus complaints only, they are still not satisfied, they can contact the Financial Ombudsman at Insurance Division Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone: 0845 080 1800 or e-mail: enquiries@financialombudsman.org.uk

Financial Services Compensation Scheme – breakdown assistance cover provided by Automobile Association Underwriting Services Limited (‘AAUS’) only is covered by FSCS.

If any of the cover is underwritten by AAUS the vehicle owner may be entitled to compensation from the scheme if AAUS cannot meet its obligations. This depends on the type of the business and the circumstances of the claim. Further information about the compensation scheme arrangements is available from the FSCS at www.fscs.org.uk or telephone 020 7892 7300.

5. Definitions

"Chevrolet Roadside Assistance" means breakdown services provided by the Automobile Association on behalf of Chevrolet. They cover anyone authorised to drive the Eligible Vehicle.

"Eligible Vehicle" means any New Chevrolet vehicle placed by Chevrolet directly and its UK distribution network with a five year promise within the United Kingdom, including the Channel Islands and the Isle of Man,

"Authorised Driver" means any person driving an Eligible Vehicle with the lawful authority to do so, including but not limited to the Registered Keeper.

"the Vehicle Owner" means the customer (e.g. company/organisation) or, as the context requires, the Driver requiring assistance.

"Agent" means any garage or other service provider appointed by the AA to act as its agent in the provision of certain roadside services.

“NVF” means a non vehicle fault which is not covered under the terms of Chevrolet Roadside Assistance

6. Vehicle type, weight and size restrictions

Chevrolet Roadside Assistance is only available in relation to vehicles which:

a) have been registered as an Eligible Vehicle with the AA;

b) comply with the relevant restrictions set out below:

maximum vehicle weight (applies to all services)

All vehicles: 3.5 tonnes gross vehicle weight (GVW)

maximum vehicle length Relay Service: 5.5m

maximum vehicle width Relay Service: 2.3m

* In addition, assistance will be provided for caravan or trailers on tow at the time of the breakdown provided that the GVW of the caravan or trailer does not exceed 4000kg (4.0 tonnes) and falls within the above limits for Relay service. A caravan or trailer with load of a length not exceeding 8m (26ft) will be recovered provided that this can be done safely under tow. The AA will seek to arrange, but will not pay for the recovery of any vehicle, caravan or trailer that exceeds any of these limits. (Please note that Relay does not cover the recovery of horses or livestock.)

7. Vehicle Owner Data

Use of Vehicle Owner Information

1. Information provided or the AA hold about the vehicle owner (whether or not under our contract (or contracts) with the vehicle owner) may be used by the AA or our agents to:

(a) identify the vehicle owner when they contact the AA;

(b) help identify accounts, services and/or products which the vehicle owner could have from the AA from time to time. The AA may do this by automatic means using a scoring system, which uses the information the vehicle owner have provided, any information the AA hold about them and information from third party agencies (including credit reference agencies);

(c) help administer, and contact the vehicle owner about improved administration of, any accounts, services and products the AA have provided before, or provide now or in the future;

(d) carry out marketing analysis and customer profiling (including with transactional information) and create statistical and testing information;

(e) help to prevent and detect fraud or loss; and

(f) contact the vehicle owner in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by the AA and selected partners. The AA will only contact them in this way if they have previously indicated their consent.

2. The AA may allow other people and organisations to use information they hold about the vehicle owner for the purpose of providing services they have asked for, as part of the process of selling one or more of our businesses, or if they have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings. From time to time, these other people and organisations may be outside the European Economic Area in countries that do not have the same standards of protection for personal data as the UK.

3. The AA may monitor and record communications with the vehicle owner (including phone conversations and emails) for quality assurance, legal, compliance and training purposes.

4. The AA will check the vehicle owner’s details with fraud prevention agencies. If the vehicle owner provides false or inaccurate information and the AA suspect fraud, they will record this. The AA and other organisations may use and search these records to:

(a) help make decisions about credit and credit related services for the vehicle owner and members of their household;

(b) help make decisions on motor, household, credit, life and other insurance proposals and insurance claims for the vehicle owner and other members of their household;

(c) trace debtors, recover debt, prevent fraud, and to manage the vehicle owner’s accounts or insurance policies; and

(d) check the vehicle owner’s identity to prevent money laundering unless they give the AA other satisfactory proof of identity.

5. Where the vehicle owner gives the AA information on behalf of someone else, they confirm that they have provided them with the information set out in this document, and that they have not objected to the uses of their personal information described in it. Where the vehicle owner gives the AA sensitive data about themselves or others (such as health details or details of any criminal convictions of members of their household), they agree (and confirm that the relevant subject of the information has agreed) to the AA processing such information in the manner set out in this document.

6. In connection with this contract The AA, and other companies in our group, may carry out credit and fraud prevention checks with one or more licensed credit reference and fraud prevention agencies. They may keep a record of the search. Information held about the vehicle owner by these agencies may be linked to records relating to other people living at the same address. These records will also be taken into account in credit and fraud prevention checks. Information from the application and payment details of the vehicle owner’s account will be recorded with one or more of these agencies and may be shared with other organisations to help make credit and insurance decisions about the vehicle owner and members of their household and for debt collection and fraud prevention. This includes those who have moved house and who have missed payments.

7. If the vehicle owner provides false or inaccurate information to the AA and they suspect fraud, they will record this and may share it with other people and organisations. The AA, and other credit and insurance organisations, may also use technology to detect and prevent fraud.

If the vehicle owner needs details of those credit agencies and fraud prevention agencies from which the AA get and with which they record information about them, please write to our Data Protection Compliance Manager at: The AA, Fanum House, Basing View, Basingstoke, Hampshire, RG21 4EA.

8. UK Breakdown Assistance Services

The Breakdown Assistance Services provided by the Automobile Association Limited (the “AA”), as detailed in this part of the booklet, are only available in relation to an Eligible Vehicle when travelling in the United Kingdom and where the relevant breakdown occurs in the UK (excluding the Channel Islands and the Isle of Man, where separate Terms and Conditions apply).

Assistance is not available in relation to events occurring prior to commencement of the relevant cover. If cover appropriate to the assistance required is only requested at the time of, or following, the relevant event, and the AA is prepared to provide such assistance, there will be a one off call out fee in addition to the premium payable. This fee is not a premium and its payment, will not, in itself, entitle the Authorised Driver to cover.

A. Roadside Assistance

What is covered

• Roadside Assistance is available if the Relevant Vehicle is stranded on the road more than a quarter of a mile from the Authorised Driver’s home address previously following a breakdown of the Relevant Vehicle. The AA will seek to effect a roadside repair if, in the reasonable opinion of the patrol or appointed Agent, this can be achieved within a reasonable time.

• If a patrol or appointed Agent cannot fix the Relevant Vehicle within a reasonable time, it will be taken to the nearest authorised repairer or, alternatively, to a local destination of the driver’s choice, provided it is no further.

It is then the Authorised Driver’s responsibility to instruct the repairer to make any repairs required. Any contract for repair will be between the Authorised Driver and the repairer, and it is the Authorised Driver’s responsibility to pay them. The AA do not guarantee that any recovery to an appropriate authorised repairer will be within the opening hours of the repairer or that the repairer will be immediately available to undertake any required repair.

Once the Relevant Vehicle is moved or a temporary repair carried out in situ, the cost of any subsequent repairs is not covered by Chevrolet Roadside Assistance. Please check the vehicle warranty for details of repairs covered under the warranty.

Message handling

The AA will make a telephone call at the vehicle owner’s request following a breakdown.

What is not covered

• Roadside Assistance does not cover any additional transport or other costs that the Authorised Driver might incur, whether as a result of the Relevant Vehicle being towed or otherwise (please see Relay Plus).

• Assistance following a breakdown or accident attended by the police or other emergency service, until the services concerned have authorised the Relevant Vehicle’s removal. If the police or emergency service concerned insist on immediate recovery by a third party, the cost of this must be met by the Authorised Driver.

• Chevrolet Roadside Assistance only provides assistance in relation to manufacturer based or mechanical faults on the vehicle owner’s Chevrolet. It does not provide assistance for the following non-vehicle faults.

• The use of incorrect fuel

• Instances where keys have been locked inside the vehicle, or keys lost or stolenMatters excluded under General Terms of Chevrolet Roadside Assistance.

 

B. Home Start

What is covered

• Home Start provides assistance when the Relevant Vehicle is immobilised following a breakdown at or within ¼ mile of the Authorised Driver's home address.

• If a prompt local repair is not possible, the AA will, subject to the terms and conditions relating to such service, provide recovery to the nearest authorised Chevrolet dealer or other location of the Authorised Driver’s choice, whichever is the nearer. It is then the Authorised Driver’s responsibility to instruct the repairer to make any repairs required. Any contract for repair will be between the Authorised Driver and the repairer, and it is the Authorised Driver’s responsibility to pay them. The AA do not guarantee that any recovery to an appropriate local repairer will be within the opening hours of the repairer or that the repairer will be immediately available to undertake any required repair.

What is not covered

• Chevrolet Roadside Assistance only provides assistance in relation to manufacturer based or mechanical faults on the vehicle owner’s Chevrolet. It does not provide assistance for the following non-vehicle faults.

• The use of incorrect fuel

• Instances where keys have been locked inside the vehicle, or keys lost or stolen

• Matters excluded under the General Terms of Chevrolet Roadside Assistance.

C. Relay

What is covered

• Relay is available following an incident involving an Eligible Vehicle and the AA cannot arrange a local repair within a reasonable time.

• Relay provides the relay of an immobilised Relevant Vehicle (including trailer/caravan on tow at the time, provided it is within the size limits) to the nearest Chevrolet dealer or if further than ¼ mile from the Authorised Driver’s home, to any other single destination in the UK.

• Assistance will be provided for no more people than the legal seating capacity of the Relevant Vehicle up to a maximum of eight people (including the driver) provided that such people were travelling in the Relevant Vehicle at the time of the breakdown. If there are more people than the maximum allowed, the AA will seek to arrange, but will not pay for, their onward transportation.

• A caravan or trailer which is capable of being towed safely will be towed, provided it does not exceed a maximum length of 8m (26ft). The AA will seek to arrange, but will not pay for, recovery of any Relevant Vehicle, caravan or trailer that exceeds any of these limits.

• Please note

• After the Relevant Vehicle has been recovered, any subsequent repairs will be at the Authorised Driver’s cost. It is also the responsibility of the Authorised Driver to arrange and pay for the Relevant Vehicle’s collection, should that be necessary.

What is not covered

• The recovery of an Eligible Vehicle within a quarter of a mile of the Authorised Driver’s home address.

• Relay will not be provided if the AA is able to arrange a prompt local repair within a reasonable time.

• A second or subsequent Relay, after the Relevant Vehicle has been recovered following a breakdown.

• The transport of immobilised vehicles where the AA consider this to be part of a commercial activity, for example, to, from or for motor dealers or delivery companies.

• The transport of vehicles being used for racing, rallying, trials or time trials, auto tests or other motor sports events.

• The recovery of any vehicle that the AA consider would be dangerous or illegal for the AA to load or transport (including, but not limited to, over-laden vehicles).

• Assistance following a breakdown or accident attended by the police or other emergency service, until the services concerned have authorised the vehicle’s removal. If the police or emergency service concerned insist on immediate recovery by a third party, the cost of this must be met by the vehicle owner.

• Any costs for passengers who do not accompany the Relevant Vehicle while it is being recovered under Relay.

• The recovery of any vehicles bearing trade plates and/or which the AA have reason to believe have just been imported or purchased at auction.

• The recovery of horses or livestock.

• Ferry costs.

• Matters excluded under General Terms of Chevrolet Roadside Assistance.

D. Relay Plus

The Relay Plus is underwritten by Acromas Insurance Company Limited. Acromas Insurance Company Limited is authorised and regulated by the Commissioner of Insurance, Financial Services Commission, Gibraltar and regulated by the Financial Services Authority, United Kingdom. Acromas Insurance Company Limited is a member of the Association of British Insurers. Registered office: Acromas Insurance Company Limited, 57-63 Line Wall Road, Gibraltar. Registered Number 88716 (Gibraltar). UK branch address: Acromas Insurance Company Limited, Enbrook Park, Folkestone, Kent, CT20 3SE.

Please note that, following a road traffic accident, or otherwise, it is and remains the Authorised Driver’s responsibility to ensure that he or she properly complies with any requirements of their motor insurer in making a claim under their motor insurance policy.

This service may be provided as an extension to Relay, following an immobilising breakdown of an Eligible Vehicle more than a quarter of a mile from the Authorised Driver’s home address, to provide Relay Plus arrangements. In the event that the AA authorise the provision of Relay Plus the vehicle owner may choose one of the following options:

A) Temporary Loan Vehicle; or

B) Overnight Accommodation; or

C) Public Transport Costs.

A) Temporary Loan Vehicle

 

What is covered

• The AA will (subject to the conditions noted below) arrange a temporary loan vehicle for up to 48 hours. The benefit entitlement is a replacement vehicle up to a 2000 cc saloon.

• The AA will (subject to any responsibility the Authorised Driver may have) pay the chosen vehicle supplier's hire charges, including comprehensive insurance premium, collision damage waiver and VAT (but excluding any insurance excess which may become payable), for a maximum of 48 hours, starting from the time when the vehicle is issued (which must be within 48 hours of the immobilising incident).

• The Authorised Driver is responsible for all other charges arising from the use of the hire vehicle (including, but not restricted to, fuel costs and any insurance excess charges) - for example, if the Authorised Driver keeps the vehicle for over the 48 -hour period - this must be agreed in advance with the vehicle supplier. The Authorised Driver must pay any additional charges direct to the vehicle supplier.

• Temporary loan vehicles are supplied and the availability of this benefit is subject to the terms and conditions of the vehicle supplier who, amongst other things:

o will require a full, valid driving licence at the time of issue of the vehicle;

o may impose limitations on the availability and engine capacity of the replacement vehicle - for example, in relation to the age of the driver, certain licence endorsements etc;

o may require a cash or credit card deposit, including a fuel deposit;

o may require additional means of identification;

o will require the driver to be aged at least 18 and must have held a full driving licence for at least 12 months.

• Failure to comply with the vehicle supplier's terms and conditions or to return the vehicle to the supplier by the due date may result in action being taken against the Authorised Driver.

• Where any vehicle supplied under the terms of Relay Plus cannot accommodate the eligible number of people (please refer to Relay section for limits), the AA will seek to arrange a further vehicle and/or for the onward transport of any additional passengers.

• Replacement vehicles cannot be supplied with a tow bar, and therefore any caravan or trailer will, if eligible, be recovered under Relay with the immobilised Relevant Vehicle.Should the replacement vehicle not be needed immediately, Relay Plus may be redeemed any time up to 48 hours after the relevant breakdown (collecting the hire car will be the Authorised Driver’s responsibility). Please note that this does not guarantee the availability of, or access to, a replacement vehicle, the issue of which remains subject to the terms and conditions of the vehicle supplier.

• Should the Authorised Driver not, as a result of supplier terms or otherwise, be able to take advantage of this benefit, then the Authorised Driver may instead choose one of the other two benefits. Please note: this benefit is not, under any of our suppliers’ terms, available to drivers under 18, or to drivers who have held a full driving licence for less than twelve months.

• This does not, however, mean that a driver who is outside of these categories will necessarily be able to obtain a hire vehicle since the situation may change or different age restrictions may apply under the terms and conditions of available vehicle suppliers. The examples of exclusions given are not an exhaustive list.

OR

B) Emergency Overnight Accommodation

What is Covered

• The AA will arrange for one night's bed and breakfast accommodation for no more people than the legal seating capacity of the Relevant Vehicle up to a maximum of eight people (including the driver) (or to a limit of £100 per person to a maximum of £300 in total).

• The AA will not pay for any additional costs incurred by the Authorised Driver or passengers such as meals (other than breakfast), drinks, telephone calls and newspapers. These costs must be settled with the hotel before leaving.

 

OR

C) Public Transport Costs

What is covered

The AA will cover reasonable public transport costs for the Authorised Driver and up to eight passengers. The Authorised Driver can claim Recovery plus costs to a limit of £100 per person to a maximum of £300 in total.

a) Any passengers must have been travelling with the Authorised Driver at the time of the relevant breakdown.

b) The Authorised Driver must obtain proofs of purchase or receipts for all travel expenses.

c) Any claim for reimbursement should be made in writing to Claims, Agency Accounts, Fanum House, Basingstoke, Hampshire, RG21 4EA.

d) All relevant proofs of purchase and receipts must accompany the claim.

e) Any claim for transport costs must be submitted to the AA within 28 days of the relevant breakdown and will be subject to the limit stated above.

9. General Terms of Chevrolet Roadside Assistance UK Breakdown Services

Chevrolet Roadside Assistance UK Breakdown Assistance Services General Terms and Conditions

1. Chevrolet Roadside Assistance services, which include Roadside Assistance, Home Start, Relay and Relay Plus, are available to a Chevrolet Extended vehicle during its period of eligibility of up to 60 months after the first date of registration for the Relevant Vehicle.

2. Chevrolet Roadside Assistance is designed to provide emergency breakdown and recovery facilities; their availability does not, of course, remove the need to keep the Relevant Vehicle properly maintained and serviced.

3. The AA reserve the right to vary the terms and conditions of service during the period of Chevrolet Roadside Assistance on the giving of reasonable notice where they reasonably consider it necessary to do so in order for the services supplied to comply with any changes in the law or regulations applicable thereto.

4. The AA is entitled to refuse service in certain circumstances: for example, should the vehicle be ineligible for Chevrolet Roadside Assistance. Attendance will also be declined in non-emergency situations where the Relevant Vehicle is still mobile and the journey can be continued both legally and in safety. In such circumstances, the Chevrolet Roadside Assistance Incident Manager, where appropriate, would recommend an alternative course of action.

5. If the Relevant Vehicle breaks down, and the Authorised Driver needs help, the Authorised Driver should always contact Chevrolet Roadside Assistance direct. Chevrolet Authorised Repairers and garages approached independently, whether appointed by the AA or not, will expect payment and subsequently the Authorised Driver will have to settle the bill and the AA will be under no obligation to reimburse the Authorised Driver.

6. It is the Authorised Driver’s responsibility to ensure that any temporary repairs carried out by the AA to mobilise the Relevant Vehicle are followed as soon as is possible by a permanent repair. Please refer to the terms of the vehicle warranty with respect to the carrying out of repairs by Chevrolet Authorised Repairers.

7. Chevrolet Roadside Assistance is only available to motor vehicles up to a maximum weight limit of 3500Kg (3.5 tonnes) gross vehicle weight (GVW). There are additional length and width restrictions under Relay service. Maximum vehicle length, 21 feet (6.4m), maximum vehicle width, 7 feet 6 in (2.3m). In addition, caravans or trailers on tow at the time of the breakdown will be recovered along with the Relevant Vehicle (if appropriate) towing them, provided that they fall within the above limits for Relay service. A caravan or trailer of a length of greater than 18 feet (5.5m) but not exceeding 26 feet (8m) will be recovered provided that this can be done safely under tow.

8. If eligibility for Chevrolet Roadside Assistance cannot be validated at the time of the Authorised Driver’s request for service, the Authorised Driver may be asked to complete and sign a "Promise to Pay" form in relation to the repayment of the cost of any service provided if eligibility for Chevrolet Roadside Assistance cannot subsequently be validated.

9. The AA reserve the right to refuse to provide or arrange assistance services if the Authorised Driver is not present at the time of the incident and/or unable to be present at the time assistance arrives.

10. Service is subject to availability and may be supplemented by our appointed agents. The AA will only accept responsibility for the actions of an agent where the agent is acting on our instructions and is providing assistance to the Authorised Driver that they are entitled to under Chevrolet Roadside Assistance for the Relevant Vehicle. An agent appointed by the AA will charge them directly for any service it has provided on our behalf. However, if repairs cannot be carried out either by a patrol or our appointed agent, on the highway or at the Authorised Driver’s home address and the Relevant Vehicle has to be recovered to a garage, the Authorised Driver must meet any subsequent repair costs, if not covered by the manufacturer’s warranty.

11. The Authorised Driver will be required to pay for any consumables that the AA or our appointed agents provide.

12. The AA aim to provide emergency breakdown assistance. Our patrols will not carry out vehicle servicing or vehicle reassembly, for example, where they are required as a result of neglect and unsuccessful work on the Relevant Vehicle other than on the part of the AA or our agents.

13. Our patrols are trained and equipped to carry out emergency roadside repairs and are not in a position, and should not be expected, to comment on the general safety or roadworthiness of an Eligible Vehicle after a breakdown or emergency repair. In addition, completion of an emergency repair cannot be taken to signify, or in any way guarantee, the general roadworthiness of the Relevant Vehicle concerned. However, the AA reserve the right to refuse service where, in the opinion of the patrol or garage agent, the Relevant Vehicle concerned was, immediately before the incident, dangerous or un-roadworthy or the giving of service would involve any breach of the law (including, but not restricted to, any breach of road traffic regulations or health and safety provisions), or there has been an unreasonable delay in reporting the breakdown.

14. Where the Authorised Driver has been refused service as a result of the Relevant Vehicle being deemed dangerous, over laden or un-roadworthy, the AA will endeavour to arrange assistance on behalf of the Authorised Driver but will not pay for this service.

15. While the AA seeks to provide Chevrolet Roadside Assistance at all times, our resources are finite and this may not always be possible. The AA shall not be liable for service failures where they are faced with circumstances outside our reasonable control. Events which might constitute circumstances outside our reasonable control include (but are not limited to) Acts of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, acts of government or authority (including the refusal or revocation of any license or consent), fire, subsidence, explosion, flood, snow, fog or other bad weather conditions, vehicle, equipment or systems failures, shortages of fuel or other necessary supplies, failure of telecommunications lines or systems, default of suppliers or sub-contractors, theft, malicious damage, strike, lock out or industrial action of any kind.

16. To avoid any possible doubt, the AA shall not, in any event, have any responsibility for any indirect, purely economic or consequential losses incurred as a result of or in connection with Chevrolet Roadside Assistance whether resulting from negligence or otherwise. The AA shall not, in any event, and to the extent permitted by law, have any responsibility for any increased costs or expenses, for any loss of profit, business, contracts, revenue or anticipated savings or for any special, indirect or consequential losses incurred as a result of or in connection with any service, whether resulting from tort (including negligence or breach of statutory duty), breach of agreement or otherwise. For the avoidance of doubt, nothing in this clause or these Terms and Conditions shall exclude or restrict our liability for negligence resulting in death or personal injury.

17. Failure to enforce or non-reliance upon any of these terms and conditions by the AA on a particular occasion or occasions will not prevent the AA from subsequently relying on or enforcing them.

18. Chevrolet Roadside Assistance - what is not covered:

• routine maintenance and running repairs, such as fixing faulty radios, interior light bulbs, heated rear windows;

• the cost of spare parts, petrol, oil, keys, consumables or other materials and garage or other labour required to repair the Relevant Vehicle;

• attendance or any costs or charges connected with the drainage or other removal of fuel, lubricants or other fluids due to the introduction of an inappropriate fluid. It is the Authorised Driver’s responsibility to instruct the repairer as to the work required. Any contract for repair will be between the Authorised Driver and the repairer;

• any additional charges resulting from failure to carry a legal and serviceable spare wheel(s) or tyre(s) in the Relevant Vehicle. The AA will endeavour to arrange assistance from a third party on behalf of the Authorised Driver but will not pay for the cost of the call out or any repair. All other costs are the responsibility of the Authorised Driver;

• Relevant Vehicles not displaying the relevant road fund licence;

• having the Relevant Vehicle stored or guarded in the absence of the driver;

• providing service to the Relevant Vehicle when it is on private property, for example garage premises. The AA will be entitled to refuse service unless the Authorised Dealer can establish to our satisfaction that permission has been given by the relevant owner or occupier;

• any personal transportation costs except those covered by Relay Plus;

• any ferry or toll charges levied in relation to the Relevant Vehicle that is being towed or recovered;

• attendance or payment for lost or stolen keys, or when keys have been locked in the Relevant Vehicle.

19. Assistance will be provided for no more people than the legal seating capacity of the Relevant Vehicle up to a maximum of eight people (including the driver) provided that such people were travelling in the Relevant Vehicle at the time of the Breakdown.

20. The AA reserve the right to refuse service where it is requested to deal with the same or similar fault or cause of breakdown to that attended to in regard to the Relevant Vehicle within the preceding 28 days. It is the Authorised Driver’s responsibility to make sure that emergency repairs carried out by the AA are, where appropriate, followed as soon as possible by a permanent repair. It is the Authorised Driver’s responsibility to, when advised to do so by a patrol, take the Relevant Vehicle to a Chevrolet Authorised Repairer to have any temporary repair carried out by Chevrolet Roadside Assistance made good. If the AA have cause to believe that the Authorised Driver is over using assistance in relation to a fault or cause of breakdown, which they have attended on previous occasions, it will report the matter to Chevrolet, who will make a decision as to whether future assistance will be provided until such time as a permanent repair is carried out.

21. The AA is not under any obligation to transport or to arrange the transport of any animal. If the AA or our agents, at their discretion, agree to transport an animal, then any such transport will be at the Authorised Driver’s own risk. It is the Authorised Driver’s responsibility to secure any animal being transported or to make alternative arrangements for its transportation.

22. The AA have the right, at any time to refuse or cancel service to, or to refuse to arrange service for, any person otherwise entitled to assistance for the Relevant Vehicle where it reasonably considers that they or anyone accompanying any such person:

a) is behaving or has behaved in a threatening or abusive manner to our employees, patrols or agents, or to any third party contractor;

b) has falsely represented that they are entitled to services to which they are not entitled; or

c) has assisted another person in accessing our services to which they are not entitled; or

d) owes the AA money with respect to any services, spare parts or other matters provided by the AA or by a third party on our instruction.

23. If the AA consider that a locksmith, body-glass or tyre specialist is needed, they will endeavour to arrange their help on behalf of the Authorised Driver. The AA, however, will not pay for their services and the contract for repair will be between the Authorised Driver and the repairer. Further, if use of a locksmith or other specialist would, in our opinion, mobilise the Relevant Vehicle, no further service will be available for the Breakdown in question.

24. If specialist equipment (not normally carried by our patrols) is in our view, required to provide assistance when an Eligible Vehicle has left the highway, or is in a ditch, or is standing on soft ground, sand or shingle or is stuck in water or snow, or which has been immobilised by the removal of its wheels, the AA will arrange recovery but at the Authorised Driver’s cost. Once the Relevant Vehicle has been recovered to a suitable location, normal service will be provided in keeping with Chevrolet Roadside Assistance.

25. The AA will not provide service where this is requested in regard to the Relevant Vehicle which requires service by reason of, or immediately following, participation in any racing, rallying, trials or time-trials, auto test or other motor sports event (“Motor Sports Event”). However, for the avoidance of doubt, the AA do not consider the following activities to be Motor Sports Events, and thus will provide service to a participating Relevant Vehicle if properly requested:

a) “concours d’élégance” events;

b) track test days for road-legal vehicles;

c) rallies held exclusively on open public highways where participants are required to comply with all operative speed limits.

26. The headings used in these terms and conditions are for convenience only and shall not affect the interpretation of their contents

27. None of the terms and conditions, or benefits, of, or under, Chevrolet Roadside Assistance is enforceable by anyone other than the Authorised Driver. For the avoidance of doubt, and without limitation to the generality of the foregoing, any rights under The Contracts (Rights of Third Parties) Act 1999, or any replacement thereof, are hereby excluded.

28. These terms and conditions, and any agreement entered into under or in connection with the same, shall be interpreted in accordance with the English law and subject of the exclusive jurisdiction of the English Courts. The EEA state for the purposes of these terms and conditions is the UK. These terms and conditions and all correspondence relating to them shall be in English.

29. Nothing in these terms and conditions shall affect the statutory rights of the Authorised Driver as a consumer.

AA Company Details

The Automobile Association Limited is a permitted insurer under the Financial Services and Markets Act 2000.

The Automobile Association Limited is incorporated with limited liability in Jersey number 73356. Registered Office: 22 Grenville Street, St Helier, Jersey JE4 8PX, Channel Islands.

Head Office: Fanum House, Basing View, Basingstoke, Hampshire, RG21 4EA. Branch registered in England and Wales, number BR004875.

Automobile Association Insurance Services Limited is an independent intermediary, authorised and regulated by the Financial Services Authority (FSA). Registered office: Fanum House, Basing View, Basingstoke, Hampshire, RG21 4EA. Registered number: 2414212 England.

Acromas Insurance Company Limited is authorised and regulated by the Commissioner of Insurance, Financial Services Commission, Gibraltar and regulated by the Financial Services Authority, United Kingdom. Acromas Insurance Company Limited is a member of the Association of British Insurers. Registered office: Acromas Insurance Company Limited, 57-63 Line Wall Road, Gibraltar. Registered Number 88716 (Gibraltar). UK branch address: Acromas Insurance Company Limited, Enbrook Park, Folkestone, Kent, CT20 3SE.

(Automobile Association Insurance Services Limited owns Automobile Association Underwriting Services Limited).

Any administration charges that are levied are levied by Automobile Association Insurance Services Limited.

Information is available in large print, audio and Braille on request. Please call: 0800 262 050 for details.

 

6. Change of Ownership

The Chevrolet 5 Year Promise is transferable throughout the 5 year period of the plan.

To assist Retailers with transfer of the plan Chevrolet have appointed Car Care Plan to handle the transfer of the ownership.

Retailers need to log on to Car Care Plan’s electronic system www.warranty-admin.com to process the change of ownership details to the new owner as they sell the car as a used vehicle.

The Retailer needs to select the Retailer Transfer option and provide details of the new owner and their address. Chevrolet will arrange for a new 5 year promise pack to be sent out to the new owner.

The Retailer transfer process needs to be completed prior to the sale of the vehicle by the Retailer. If the new owner details have not been provided by the Retailer at point of sale and it is discovered at the time of the claim that the details have not been transferred the Administrator will not authorise a claim until the transfer has been completed.

After completion of the transfer of the warranty to the new owner the Administrator will change the Retailer an administration fee for the completion of the transfer of £15 plus VAT.

The transfer should be completed at any time throughout the 5 year period of the 5 Year Promise, regardless of the age of the vehicle at the time of sale.

The Retailer transfer process will be subject to Chevrolet Audit if Retailer transfers are not completed at the time of the

sale of the vehicle.

For customers who sell their vehicle privately, there is a transfer form in the Chevrolet 5 Year Promise pack which will allow the new and old customer to fill in their details and send off the form to Car Care Plan and they will arrange for the new customer to receive a new 5 year promise pack. This is subject to a £25 administration fee.